Custom Order Policies

Placing Order and Payment:

Custom orders generally last between 6 and 10 weeks to complete. Seller does not guarantee the availability of rush production. However, in limited cases, rush production and delivery within 3 weeks will be subject to an additional fee of $ 1,000.00 per garment.

A 50% deposit of quoted price is required to receive a customized sketch and fabric samples. Garment production will begin after approval of the sketch and fabric samples, and after receiving buyer’s measurements.

Following approval, alterations or additions to the initial design are subject to additional charges and must be paid at the time of alteration or addition. Payment in full is required to obtain finished garment possession.


Measurements and Fittings:

For local orders, Petra can measure in person at her studio. Long distance clients will receive instructions on how to correctly measure. Please follow the instructions carefully as incorrect measurement can result in wrong size of the garment and additional charges to correct the issues.

Generally one or two fittings are sufficient to finalize the dancewear. Local clients will receive their fittings in studio. Long-distance clients, Petra will provide instructions on how to fit the dress properly and the dress will be shipped. The client pays for shipping the dress for fittings.


Shipping Policy:

Though shipping methods may be adjusted based on communication and agreements between the client and Petra Designs, packages are typically sent via USPS with a tracking number provided.

Shipping charges are not included in the price of the dress and are charged separately. Shipping fee is charged in full before the dress is shipped. The shipping fee is approximately $30-$40 depending on the amount of insurance.

Petra Designs is not responsible for shipment and delivery delays caused by third parties. Once the order is delivered to a shipping carrier, the risk of loss or damage is transferred to the buyer.

Petra Designs guarantee to insure all packages.


Refund / Exchange Policy:

Custom dresses are not refundable, however if you are not satisfied with the costume, contact Petra directly within 3 days of receiving the garment.