Though shipping methods may be adjusted based on communication and agreements between the client and Petra Designs, packages are typically sent via USPS with a tracking number provided.
Shipping charges are not included in the price of the dress and are charged separately. Shipping fee is charged in full before the dress is shipped. The shipping fee is approximately $30-$40 depending on the amount of insurance.
Petra Designs is not responsible for shipment and delivery delays caused by third-party shipping carriers. Once the order is delivered to a shipping carrier, the risk of loss or damage is transferred to the buyer.
Petra Designs insures all packages.
Refund / Exchange Policy:
If you are not satisfied with your purchase, please contact Petra Designs within 3 days of receiving the product. Refunds, exchanges or alterations are available for unused, non-custom dresses.
Alterations may result in additional cost.
Return shipping and insurance is the responsibility of the buyer.
Petra Designs cannot refund or exchange any gown that has been worn or is not in its original condition with tags still attached.