Purchase, Shipping & Return Policies

Pre-made Dresses

Shipping Policy:

Though shipping methods may be adjusted based on communication and agreements between the client and Petra Designs, packages are typically sent via Czech postal services with a tracking number provided.

Shipping is usually free on all dresses, but before you place an order contact Petra Designs to confirm on your destination.

Petra Designs is not responsible for shipment and delivery delays caused by third-party shipping carriers. Once the order is delivered to a shipping carrier, the risk of loss or damage is transferred to the buyer.

Petra Designs insures all packages.

Petra Designs is also not responsible for any import/custom fees that might occur due to international shipping. Please refer to custom duty information in your specific country.

Refund / Exchange Policy:

If you are not satisfied with your purchase, please contact Petra Designs within three-days of receiving the product. Refunds, exchanges or alterations may be available for unused, non-custom dresses.

Alterations may result in additional cost.

Return shipping and insurance is the responsibility of the buyer.

Petra Designs cannot refund or exchange any gown that has been worn or is not in its original condition with tags still attached.

Custom Orders

Placing an order and payment:

Custom orders generally last between 6 to 8 weeks to complete. Petra Designs does not guarantee the availability of rush production. However, in limited cases, rush production and delivery within 4 to 5 weeks will be subject to an additional fee per garment.

A 50% deposit of quoted price is required to receive a customized sketch and fabric samples. Garment production will begin after approval of the sketch and fabric samples, and after receiving buyer’s measurements.

Following approval, alterations or additions to the initial design are subject to additional charges and must be paid at the time of alteration or addition. Payment in full is required to obtain finished garment possession.

Measurements and Fittings:

For local orders, Petra can measure in-person at her studio. Long distance clients will receive instructions on how to correctly measure. Please follow the instructions carefully as incorrect measurement can result in wrong size of the garment and additional charges to correct the issues.

Generally one or two fittings are sufficient to finalize the dancewear. Local clients will receive their fittings in studio. Unfortunately due to shipping and import costs, the fitting is not available for international clients.

Shipping Policy:

Shipping fee is included in purchase price of a dress.

Petra Designs is not responsible for shipment and delivery delays caused by third parties. Once the order is delivered to a shipping carrier, the risk of loss or damage is transferred to the buyer.

Petra Designs guarantee to insure all packages.

Refund / Exchange Policy:

Custom dresses are not refundable, however if you are not satisfied with the costume, contact Petra directly within three-days of receiving the garment.

Dress Rental

Rental Procedure:

To rent Petra Designs Dress, a client must complete and sign a rental contract. Rental services are available ONLY for local clients.

For local requests, contact Petra to schedule a “try on” appointment.

Alterations

Alterations Procedure:

A minimum 50% deposit based on the garment’s price is required before any alterations to a buyer’s garment will begin. Petra Designs will provide buyer with the most accurate estimate possible for alterations, but the amount may increase based on the time and labor needed to complete the garment. Petra will notify buyer of this estimate prior to the alterations. Payment in full before the garment is returned. Due to shipping and import fees, alteration is not available for international clients.

Shipping Policy:

Shipping charges are not included in the price of the dress and are charged separately.

Petra Designs is not responsible for shipment and delivery delays caused by third parties. Once the order is delivered to a shipping carrier, the risk of loss or damage is transferred to the buyer.

Petra Designs guarantee to insure all packages.

Custom Jewelry and Shoes Embellishment

Placing an order:

A minimum 50% deposit of quoted price is required before custom work begins. Payment in full is required to obtain the final product.

Shipping Policy:

Client is responsible for shipping fees on all jewelry sales.

Shoe embellishment service is available only for local clients.

Petra Designs guarantee insures all packages.

Refund / Exchange Policy:

Custom made jewelry and custom embellished shoes are not refundable, however if you are not satisfied with the product, contact Petra directly within three-days of receiving it.

Color Analysis

How is Color Analysis done?

During your color consultation, I will compare different color drapes to determine the warmth or coolness of your skin and will match coded color coordinates to your skin, hair and eyes to determine your unique color harmony. This computer-assisted process will result in your unique clothing color palette and personal recommendations for makeup colors.

What is included in your Color Analysis consultation?

The consultation in person takes about 1 ½ to 2 hours and consist of explanations of 4 basic seasons and their characteristics, color analysis, make up colors and make up application (optional) and guidance of how to use the color palette in building your wardrobe and selecting accessories and jewelry.

Personal style expression consultation can be also included in the session.

Online consultations are also possible, contact Petra for more details.